Account recovery
Protect your recoverable data.
Important precautions for encrypted backup or cloud vault access issues.
Before doing anything: Do not uninstall the extension, clear browser storage, reset your device, or overwrite existing backups while data may still be recoverable.
What encrypted backups mean
Encrypted backup content may require recovery credentials that support cannot recreate. Do not assume support can decrypt data without the required credentials.
Safer first steps
- Check whether Start Link is still accessible on another device or browser profile.
- Keep any working session and existing backup copies intact.
- Record the error wording, app version, and approximate time the problem began.
- Contact support before attempting a destructive reset.
What to share
You may share your account email, extension version, error wording, and redacted screenshots. Never share recovery phrases, passwords, OTPs, encryption keys, or authentication tokens.
Exact recovery behavior and supported restoration options must be verified against the installed extension version before taking action.